Cancellation, Refund & Delivery Policy

At FlowApps, client satisfaction, operational transparency, and reliability are core to our mission. This policy outlines our terms regarding subscription cancellations, refund eligibility, and digital service delivery timelines.

1. Cancellation Policy

• How to Cancel: You may cancel your SaaS subscription renewal at any time by emailing us at contact@flowapps.in or by requesting cancellation via your admin portal settings.
• Effective Date: Upon cancellation, your subscription will remain active until the conclusion of your current paid billing period (monthly or annual). You will not be charged for subsequent billing cycles.
• Data Export: Prior to service termination, you can export all your financial ledgers, contributor registers, and student records to CSV/PDF with a single click.

2. Refund Eligibility & Conditions

• Initial SaaS Subscriptions: Requests submitted within 7 calendar days of the first payment are eligible for a 100% full refund.
• Subscription Renewals: Renewal charges can be refunded if requested within 48 hours of automatic debit, provided the software was not actively utilized during that renewed period.
• Custom Software Engineering & Development: For custom-tailored bespoke projects, milestone payments are non-refundable once the specific milestone deliverables (source code, custom UI designs) have been formally approved and handed over.

3. Refund Processing Timeline & Mode

• Approval Time: Once your refund request is received via email, our billing team will review and approve it within 24–48 hours.
• Settlement to Original Source: Approved refunds are credited directly back to the original payment source (UPI ID, Netbanking account, Debit/Credit Card) through our authorized payment aggregator (Razorpay).
• Bank Processing Period: Depending on your issuing bank or card network, the funds will reflect in your account within 5 to 7 business days.

4. Digital Delivery & Shipping Policy

FlowApps provides 100% digital cloud services and software solutions. We do NOT manufacture, package, or physically ship tangible physical goods.

• Delivery Method: Delivery of service is executed purely online. Once payment is confirmed, your organization’s multi-tenant cloud URL, administrator login credentials, and mobile APK download links are dispatched via email and WhatsApp.
• Delivery Timeline: Account provisioning occurs immediately or within a maximum of 24 business hours of payment verification.
• Shipping Costs: There are zero shipping or courier charges associated with any of our software offerings.

5. How to Initiate a Refund or Cancellation

To request a refund or cancel an active service, please contact our billing desk with your payment receipt: